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August 21, 2005

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Dick, The only genealogy program I have used is Family Tree Maker. It was the only one I know about at the time of my purchase. I like hearing about the new feature of FTL... the shareable CD-Rom feature. That's better than printing up a book to share with family members. Now for the FTL Records Collection. I signed up for that when it was $19.95. That was over a year ago. They have not added anything new to the Bith, Marriage, Death, & other database since the begining. I called them a few months ago about something else and mentioned that. Their response was that it was taking longer than what they thought it would. They offered to refund my money but I declined their offer since my year soon would be up. I won't renew. A lot of the databases in the above categories are free online.

I use FTL and love it. You have reviewed it thoughtfully and presented it well. I'm excited about the shareable CD/DVD idea. I'll definitely check into upgrading!

It is frustrating to me that FTL does not offer a telephone support service. If you have a problem, you cannot talk to anyone personally. I am unable to get email responses from their support service (somehow they are not coming through my spam control).
Also, no printed manual is a problem. The online manual is inaccurate in many places.

Interesting article on FTL5. Could you do a similar review of the latest The Master Genealogist? If you have done one already, I must have missed it.
Thank you.

I find it interesting that you give such a glowing review to Family Tree Legends 5.0, and the very next day inform us that "This week's newsletter is sponsored by Pearl Street Software", the makers of that very software program.

Shouldn't you have recused yourself from that review due to an obvious conflict of interest?

Thanks for the comment. Indeed, perhaps I should clarify that so I will do so now:

I review all sorts of genealogy software, including products from sponsors of this newsletter and from non-sponsors. I say good things or bad things about products without regard to their being a sponsor or not. I have already lost one past sponsor because of a less than glowing review that I wrote about the company's product. I am willing to lose another.

In this case, I like the product. If the company was not a sponsor, I would write exactly the same report.

Thanks.
- Dick Eastman

A review of The Master Genealogist is in the works.

Dick,

We don't always see eye to eye on everything, but I've found that your software reviews are pretty much in line with my experiences. Anyone with advertisers always runs the risk of being perceived as having conflicts of interest. As long as you report the bad along with the good, I don't have a problem with your reviews. I'd actually like to see more of them, but I know how hard and time-consuming it is to give a piece of software a thorough test drive.

I am the President of Pearl Street Software, maker of Family Tree Legends. I wanted to comment on Chris's post. I have always known Dick to have the highest ethical standards when it comes to his reviews. He's always knocked us where we were weak in previous reviews (and we've been an advertiser with him for a LONG time). Realize that this advertising / editorial situation goes on EVERYWHERE, in and out of genealogy. Only the most ethical survive and are trusted by their readers. Dick's been writing his newsletter for so long that he doesn't need advertisers to be a success: He already is one. He doesn't fear losing our advertising. The second I told him we were doing that, another advertiser would immediately fill its space. In fact, I know of at least one advertiser that didn't get a favorable review by him.

Chris, it's honestly not "interesting" that Dick wrote us a "glowing review". He did that because I have dedicated my life for the past 3 years to win Family Tree Legends his and everyone else's respect. I go back to him constantly and ask how I can improve our product. I ask him what he thinks genealogists need and where Family Tree Legends needs to be better. And most of all: I listen.

Cliff Shaw
President & CEO
Pearl Street Software

Dear Dick,
I purchased Family Tree Legends based on your recommendation. I am not happy with it. It seems to take forever to create pedigree/descendant trees. My big gripe is that I told the program that I did not want my data to be posted to the internet, but it did this anyway when I asked to look for info on the internet.
Best regards, Dave

I have been using Family Tree Legends for over two years now and the few times I've had to wirte in for help I received an answer via email personally by Cliff Shaw. I am very pleased with the program.

Dave: Two things:

1. The capability to post your data on the Internet is OPTIONAL: it is always under your control. You can turn that on or off as you prefer. When I tested the software and wrote my review, I specified to NOT publish my data to be visible to others. I later checked: my data is not visible.

2. Did you contact the company's technical support department? They have a good reputation for helping their customers.

Looks like Gencircles and Family Tree legends has died.

For several days last the web site was offline. Could not see my file and no access was available to the forum for any help.

I guess the sale of the company is not going well!!!!

GenCircles and FTL problems have gotten worse!
I thought that last months performance was bad but it has gotten worse. The normal web functions are failing even though they sent an email saying they installed a new server. There is absolutely no response from support.
They will never sell the company with this approach.

I too am having a problem with Family Tree Legends and their support is non-existant. They don't have a telephone number to call. When I reported a smartmatching problem to their customer support address, the response that I got was "it took my own site several days to smartmatch". The product I purchased promised priority smartmatching. Some priority! I don't know what priority would mean.

It appears that this company is just a money collecting machine as they have no customer support, no way to reach them via phone, and their mailing address appears to just be a drop box.

The Moravian

Where in their information both on the box and at the web-site does it state: 'Family Tree Legends version 5 includes 'SLIGHTLY LIMITED VERSIONS' of GedStar Pro for Palm handhelds and of Pocket Genealogist for PocketPC handhelds. Both of the handheld computer applications included with Family Tree Legends are slightly limited "TRIAL VERSIONS" of the programs, but with nag-free screens'. I have recently purchased Family Tree Legends 5.0 Deluxe for the sole purpose of transferring the data to a pocket or palm device - which I have not purchased yet.

Anybody heard anything about the sale yet? I can't wait for some one to buy it and get everything working again.....

I think/hope not already asked this on this site last night, but was late. My granddaughter and I share a FTL and I tried to make a backup disk to send to her, and after a few times of going back into the FTL, it would no longer let me in, came up with an error 126 message. Tried to find a place on line to download or fix problem, O-zilch. Any help, grandaughter in N. B.C. has the disk. Will re-installation of disk fix problem. She is not having problem, but am afraid to send her the CD now. ANY HELP would be appreciated. I think from reading the above, that my purchase of the Deluxe or Premium Edition upgrade would be good for us, as I travel and am on the road ALL the time.

I'm having the same problem as Beverly - error 126, and locked out of the program. To say that I'm ticked off is putting it mildly. I tried uninstalling and reinstalling, but keep receiving the same error. By the way, I'm running version 5, the new upgrade, and have been using the program for several years.

In most cases, this type of application behavior is demonstrated when Family Tree Legends has been damaged. In order to remedy this problem, you will need to completely uninstall the software (using the specific directions provided below), and then reinstall the latest version of Family Tree Legends directly from our web site.

You can uninstall the program by navigating to START > SETTINGS / CONTROL PANEL. In the Control Panel, double-click on the ADD / REMOVEPROGRAMS icon. This interface will show a list of the applications installed on the system (Family Tree Legends should be included). To remove a program, highlight it (click it once), then click the ADD/REMOVE button.

*** IMPORTANT!
Next, you will need to use Windows Explorer (Not Internet Explorer) to navigate to the directory where you saved Family Tree Legends (by default this is C:/Program Files/Family Tree Legends, unless you designated otherwise during installation). Find the folder titled "Family Tree Legends", and delete it (make sure your family files are not stored in this folder). If you do not delete this folder, reinstallation may fail. Lastly, you must restart computer before re-installing the program.

You can download the full retail version of your purchased program from the Family Tree Legends web site by providing your serial number:

http://www.familytreelegends.com/downloads/pickup/

fter you have reinstalled Family Tree Legends, you can open the program and restore any files that you have chosen to backup by choosing FILE > ONLINE RESTORE FAMILY FILE

Paul:
Thank you for attempting to help. Unfortunately your advice does not work. The URL you supplied leads nowhere. When I place a .html after that URL, I go to the download page for the free version. I tried installing that version, as well as my original install file, but continue to receive the error message. I would hazard a guess and say that there's a damaged registry entry from the original installation that does not uninstall with the rest of the program.

I have old version of Family legends (2).My old computer crashed and I amtrying to reinstall the CD, on the new one but program asks for serial #. I have no idea where it may be or even the exact date I purchased it.

I received the Family Tree Legends Deluxe 5 software with my computer and have tried to install it several times, with no success. Is there an update I should have? Thank you for your help.

Using Windows Vista SP1
got to this error
if error 126 or error 127
uninstall Family Tree Legends
remove all entris of Family tree legends from registry using regedit
install Family Tree Legends
run

MyHeritage can import your .ftl for converting to GEDCOM if needed.

Works for me.

I have been using Family Tree Legends for a number of years and love it, and I have used a numbe of versions. Because I have minor problems from time to time I have tried other programs but to my mind none gives me as much as FTL. Even the Master Genealogist doesn't seem to allow you to define the number of generations to include in each report( I could be wrong) and that program is much more complicated to use.

I am not however a happy chappy. There is no real support for the program and I really don't know what to do next. Originally I was using the program through Linux but the programm automatically closed every time I pressed the space bar when I was entering information that differed from the auto text suggestion.

I have therefore gone to the trouble of completely changing my operating systems to windows just so that I can use Family Tree Legends without problem. My problem is not solved however, or rather I just now have new problems.

Now I can't export charts to a single page (apart from in .pdf format). Even if the charts will fit on one page on my screen, when exported they don't show all of the chart which was on my original screen.

I have the FTL software still on my old computer with linux and the chart export function works fine there. There must be a problem with my setup but I don't know what.

My other problem is smart matching. It used to work for me but now doesn't and of course it is not a problem with the operating system. I have reloaded ged files, updated my preferences etc all to no avail.

As far as I am concerned I love FTL but just wish I could get it working better. The upgrades which I think would improve it even more relate to publishing eg better ability to change page layout etc in charts ie reduce margin size etc; and the book making facility is really just not well done. There hould also be an ability to say what you want in a report eg the first time someone is listed, just list their children's names, ie so reports aren't so repetitive.

While I originally purchased FTL, it is now free to download (version 5) but I note you can buy FTL v6 delux for about $9.95. Does anyone know the difference and do you think this will help. Is it that Pearl Software no longer exists and another sofware company has taken over. I really don't understand why version 6 delux is not listed on teh official website.

By the way I have only just installed FTL but have also removed, reinstalled repaired etc to no avail. I am using Windows Vista.

I really hope someone can help me. I am now at a point where I want to publish all of the work I have done but can't.

Oh, and another gremlin I have is that when I want to add a new spouse for one particular man, I can't because it makes the new spouse a man and makes my man into a woman (but keeps him as a man with his existing spouse). I have tried numerous ways to fix this over several days to no avail. I would love it if I could have access to the 'back end' of my database so that I can see any gremlins that might be there, or if I could pay someone to fix it for me.

Alternatively, if somone knows a better genealogy program that has good publishing features, maybe I will need to convert.

Cheers. Pieta

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