I am no expert on AOL's many mail problems. I know that many newsletters sent to AOL addresses never get delivered, but I am never sure why.
A year or so ago I talked on the phone a number of times with AOL Customer Service and with the AOL Mail Server Support Team about e-mail delivery problems, but neither office could help much. They offered lots of suggestions; some worked and some did not. However, they could not tell me how to reliably deliver a lengthy newsletter to AOL members.
In fact, one AOL Customer Service employee told me that I should write "shorter newsletters" in order to get past AOL's spam mail filters. When asked how short they should be, he suggested that the newsletters be no more than 20 or 30 lines of text!
AOL still confuses me. Some AOL members tell me that they receive the Plus Edition newsletter in e-mail every week; others tell me that they never receive it, and many more tell me that they receive it intermittently. Yet the same exact e-mail newsletter is sent to all AOL members!
Today an AOL member sent an e-mail to me that offers the following insight and a suggestion on how to avoid some of AOL's mail filter problems:
You may be interested to know that the verification message landed in my AOL spam box.
I have only recently learned that I had an AOL spam box, which can be accessed by going to Explorer - we can't find it on AOL. Now I go there frequently to add and subtract [e-mail addresses].
AOL also bounces mail from RootsWeb, so that I am in danger of being unsubscribed from that.
I cannot test the above myself, but I would love to hear from other AOL members about what you did to solve the AOL mail filter problems. If you are an AOL member and can offer suggestions on how to get these newsletters through AOL's mail filter problems, please reply in the Comments Section at the end of this article. I would love to read your suggestions, and I know that many AOL members will appreciate your suggestions, too.